Frequently Asked Questions

Auto Body Repair Basics

Auto body repair involves restoring exterior vehicle components such as panels, bumpers, paint, and cosmetic surfaces after damage. The goal is to return your vehicle’s appearance, safety, and performance to pre-accident condition. Our team performs repairs using OEM-approved methods for quality and consistency.

Auto body repair typically focuses on cosmetic or minor damage, such as dents, scratches, and refinishing. Collision repair, on the other hand, involves structural components, safety systems, and more complex repairs following accident impacts. Both require specialized equipment and training.

In many cases, yes. Paintless Dent Repair (PDR) works when the dent hasn’t cracked the paint and the panel’s inner structure is accessible. We evaluate each dent to determine whether PDR or traditional repair is best.

Yes. Aluminum requires specialized equipment and training because it reacts differently than steel under stress and heat. Our technicians are trained to handle manufacturers’ aluminum repair guidelines safely and accurately.

Yes. We repair a wide range of vehicles using OEM repair procedures tailored to each manufacturer. This ensures the correct materials, parts, and techniques are used for your specific vehicle.

We hold numerous OEM certifications, including Tesla, Hyundai, Kia, Genesis, Nissan, INFINITI, Ford, GM, Volkswagen, and multiple FCA brands like Chrysler, Dodge, Jeep, Ram, FIAT, and Alfa Romeo. These certifications mean we meet strict equipment, training, and procedural standards set by each manufacturer. You can trust your repair will follow factory guidelines.

Collision Repair Process

We begin with a comprehensive damage assessment, documenting visible and potential hidden damage. After that, we create a detailed repair plan and review it with you. This helps ensure transparency and accuracy from the start.

Yes. Structural repair requires specialized measuring systems, trained technicians, and manufacturer procedures. We restore structural components to their proper position to ensure your vehicle performs safely after repairs.

Most modern vehicles use unibody construction, meaning the body and frame are one integrated structure. When this structure is damaged, precise measurements and OEM-approved repair techniques are required to restore it safely. We follow manufacturer guidelines for all unibody corrections.

Hidden damage is often found after removing panels or disassembling affected areas. We document all findings and communicate with your insurance provider to adjust the repair plan. This ensures your vehicle is repaired properly and completely.

We evaluate the extent of damage, structural condition, and OEM repairability guidelines. Safety is always the priority, and if repairs cannot restore the vehicle to manufacturer standards, we will recommend total-loss consideration through your insurer.

Paint, Parts & Finishing

We follow manufacturer requirements and recommend OEM parts whenever possible for quality, fit, and safety. Some insurers specify aftermarket parts, but we advocate for parts that maintain your vehicle’s integrity.

Yes. We use advanced digital color-matching technology and premium waterborne paint systems to ensure a seamless blend. Our refinishing process is designed to restore a factory-level finish.

Yes. The paint is warrantied by the paint manufacturer for as long as you own your vehicle. This warranty protects against defects such as peeling or cracking under normal conditions.

No, we do not offer full vehicle repaint or restoration services. Our refinishing is focused on collision-related repairs to return damaged areas to OEM-level condition.

Blending allows new paint to transition smoothly into surrounding panels, ensuring uniform color and finish. This technique is essential for achieving a factory-quality match, especially with modern paint formulas.

Insurance & Estimates

No. You have the legal right to choose your repair facility. We work with all insurance companies and advocate for proper, safe repairs.

Yes. We manage the estimate, supplements, documentation, and communication throughout the process. This helps ensure your repair is authorized correctly and without delays.

Initial insurance estimates often reflect only visible damage. Once the vehicle is disassembled, hidden issues may be found that must be added to the repair plan. We document everything and submit updates to your insurer for approval.

Yes. Our estimates are free and based on industry-standard systems for accuracy. In-person inspections provide the most complete assessment.

Your out-of-pocket cost typically depends on your insurance deductible and policy details. We’ll explain what your insurer covers and what is your responsibility. You’ll always know your expected payment before repairs begin.

Please call our Providence or Fall River location to schedule your estimate. An in-person evaluation ensures we identify all damage and prepare an accurate repair plan.

Safety Systems, ADAS & Electronics

ADAS calibration ensures sensors, cameras, and radar systems are aligned correctly so safety features operate as intended. Even slight shifts from collisions, windshield replacements, or structural repairs can affect system accuracy.

Yes. Most calibrations are completed in-house using advanced OEM-level equipment. This ensures the system is properly restored before the vehicle is returned to you.

Scanning checks your vehicle’s electronic systems for fault codes or communication issues before and after repairs. This confirms that all safety and performance systems are functioning correctly.

Yes. Even low-impact collisions can affect sensors, wiring, and safety modules. Scanning and calibration help restore correct operation.

Yes. All repairs — including structural, body, refinishing, and ADAS-related procedures — follow the manufacturer’s documented guidelines. This ensures proper safety restoration and long-term vehicle performance.

Yes. Our technicians are trained to work safely with hybrid and electric vehicles, including high-voltage systems. We follow OEM repair standards to protect your vehicle’s battery integrity and safety features.

Customer Experience, Warranty & Process

Yes. We stand behind our workmanship and refinishing quality. If you experience any issues related to our repair, contact us so we can evaluate and address it.

Yes. We can help coordinate rental arrangements and work with your insurance provider if rental coverage is included in your policy.

Yes. If your vehicle is not drivable, we can help arrange towing to our Providence or Fall River facility. We’ll coordinate with you and your insurer for smooth handling.

Yes. Every repair concludes with interior and exterior detailing. This ensures your vehicle is returned to you clean and ready to drive.

Contact us immediately. We’ll schedule a visit to review your concern, and if it relates to our repair, we will make it right under our warranty.

Local Questions – Providence & Fall River

Yes. Our Providence location serves communities including Edgewood, Washington Park, Fox Point, College Hill, Cranston, Warwick, Johnston, and Barrington. We understand the collision patterns and road conditions unique to the region.

Yes. Our Fall River location supports Somerset, Swansea, Westport, Dartmouth, New Bedford, Dighton, and Tiverton, RI. Each community brings distinct driving environments, and our repair approach reflects that experience.

Snow, ice, and potholes create conditions that lead to bumper damage, misaligned panels, and minor scrapes. Dense urban parking also contributes to cosmetic issues.

High-traffic areas near Route 24, Route 195, and SouthCoast Marketplace lead to frequent low-speed impacts. Coastal weather and bridge traffic also add to regional collision trends.

No. We do not offer rust or corrosion repair. Our focus is on collision-related body and structural repairs.

Pricing, Repair Planning & Expectations

Estimates reflect visible damage only. After disassembly, we may find hidden issues requiring additional repairs, which we document and submit to your insurer for approval.

Online estimates can provide general guidance, but they cannot identify hidden damage. An in-person examination ensures accuracy and a complete repair plan.

Please call us directly to book an estimate appointment. In-person visits allow our team to inspect the damage thoroughly and provide a precise evaluation.

We follow OEM repair procedures and recommend OEM parts whenever possible to maintain fit, safety, and vehicle performance. We will explain your options if your insurer specifies alternative parts.

Certified facilities meet strict requirements set by the manufacturer for tools, training, and repair methods. This ensures your vehicle is repaired to factory standards for safety and quality.